Frequently asked questions
If your question isn't here, get in touch — a real person will answer.
General
Helix is a telehealth platform. We connect you with providers licensed in your state and with pharmacies licensed in the United States. We are not a pharmacy ourselves, and we don't employ the providers who review your intake — they exercise independent medical judgement.
It depends what you are ordering. Telemedicine visits and prescription treatments are available in Florida only — telehealth and prescribing are regulated state by state, and our providers are licensed in Florida.
Research peptides ship to all 50 states. Those are supplied for laboratory research use and do not involve a provider or a prescription.
No. There's no membership fee and no minimum term. You pay for treatment, and you can stop at any time.
Medical
Yes. A provider licensed in your state reviews your intake before anything is prescribed. Depending on the treatment and your state's rules, that review may be asynchronous — they read your intake and follow up in writing rather than by video.
No. Compounded drugs are prepared by a licensed pharmacy for an individual patient. The FDA does not review them for safety, effectiveness, or manufacturing quality the way it reviews approved drugs. Your provider will discuss whether a compounded option is appropriate for you.
List everything in the intake — prescriptions, over-the-counter products, and supplements. Interactions are the single most common reason a provider declines to prescribe, and they can only catch what they know about.
The provider will explain why. You are not charged for medication that isn't dispensed, and our 100% refund applies.
Message your provider through your account. Don't adjust dosing on your own — titration schedules exist to limit side effects.
Shipping & delivery
Ships within 2 business days. All orders go out 2-day flat-rate shipping.
You will get tracking by email when the order leaves the pharmacy. Prescription orders ship once a provider has approved them.
Plain outer packaging with no branding and nothing indicating what's inside. Treatments requiring refrigeration ship insulated and should be unpacked promptly.
Billing & privacy
No. Helix does not bill insurance, and we do not accept HSA or FSA cards. One transparent price covers the provider consultation, your medication, and shipping.
Yes — we offer a 100% refund. Contact cs@helixhealthandwellness.com and we will process it.
Charges appear as Helix Health and Wellness on your card or bank statement.
Your information is shared only with the provider and pharmacy involved in your care, and handled in line with applicable privacy law. See our Privacy Policy for specifics.
Still have a question?
Send it over. We'd rather answer it now than have you guess.