Terms of Service

These Terms of Service (“Terms,” “Agreement,” or “Terms of Service”) govern your access to and use of the Helix Health and Wellness website, telehealth services, online platforms, patient portals, products, and related services (collectively, the “Services”) provided by Helix Health and Wellness (“Helix,” “we,” “us,” or “our”).

By accessing our website, creating an account, submitting a medical intake, scheduling an appointment, purchasing a service, or using any portion of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you should not use the Services.

These Terms should be read together with our Privacy Policy, Telehealth Consent, Notice of Privacy Practices, and any other policies or disclosures presented to you in connection with our Services.

1. Description of Services

Helix Health and Wellness provides healthcare-related services through telehealth and other remote technologies.

Depending on the services offered, the Services may include:

• Online medical intake
• Telehealth consultations
• Asynchronous medical evaluations
• Video or audio consultations
• Patient messaging
• Healthcare education
• Treatment planning
• Medication evaluation
• Prescription-related services
• Follow-up care
• Coordination with pharmacies
• Other healthcare services provided by appropriately licensed healthcare professionals

The availability of specific services may vary based on your location, medical history, eligibility, clinical circumstances, applicable law, and provider availability.

Not every patient will qualify for every service or treatment.

2. Provider-Patient Relationship

Use of the website alone does not create a healthcare provider-patient relationship.

A provider-patient relationship may be established only when an appropriately licensed healthcare professional evaluates you and agrees to provide healthcare services to you, subject to applicable law and the provider’s professional judgment.

Submitting an online questionnaire, purchasing a service, or paying a fee does not guarantee that:

• A healthcare provider will establish a provider-patient relationship;
• You will receive a diagnosis;
• You will receive a prescription;
• You will receive a particular medication;
• You will receive a particular treatment;
• You will be accepted as a patient; or
• A particular medical outcome will occur.

Healthcare professionals retain independent clinical judgment regarding diagnosis, treatment, prescriptions, and medical care.

3. Telehealth Services

Telehealth uses electronic communications technology to provide healthcare services remotely.

Depending on the service, telehealth may involve:

• Online questionnaires
• Secure messaging
• Video conferencing
• Audio communications
• Electronic transmission of medical information
• Patient portals
• Other electronic communications technologies

Telehealth services may involve risks, including technical interruptions, connectivity failures, privacy risks, delays in communication, and limitations associated with evaluating a patient remotely.

You acknowledge these risks as part of your use of the Services.

Where required, you must provide informed consent before receiving telehealth services. Telehealth informed-consent requirements can vary by state, and healthcare providers should explain the nature of the telehealth service, patient rights, and relevant risks.

4. Your Location

You are responsible for providing accurate information regarding your physical location when receiving telehealth services.

Healthcare professionals may only provide telehealth services to patients located in jurisdictions where they are legally authorized to do so.

If you travel to another state or jurisdiction, you should notify Helix before receiving telehealth services.

Availability of services, providers, medications, and treatments may vary by state or jurisdiction.

5. Eligibility

You represent that:

1. You are legally capable of entering into this Agreement;
2. The information you provide to Helix is accurate and complete;
3. You will provide truthful and current medical information;
4. You will not impersonate another person;
5. You will not provide false information to obtain medical services or medications; and
6. You will comply with all applicable laws when using the Services.

If you are accessing the Services on behalf of another person, you represent that you are legally authorized to do so.

6. Medical Information and Patient Responsibilities

You are responsible for providing complete and accurate information regarding your health.

You should disclose information that may be relevant to your care, including, when applicable:

• Current medications
• Allergies
• Medical conditions
• Previous diagnoses
• Previous surgeries
• Relevant family history
• Pregnancy or potential pregnancy
• Substance use
• Previous treatment
• Relevant laboratory results
• Adverse reactions
• Other information requested by your healthcare provider

Failure to provide accurate or complete information may affect the safety and appropriateness of your treatment.

You agree not to intentionally conceal relevant medical information.

7. Clinical Judgment

All medical decisions are made by appropriately licensed healthcare professionals based on the information available to them and applicable standards of care.

Helix does not guarantee that a provider will prescribe or recommend any specific medication, treatment, supplement, or therapy.

A provider may determine that:

• Telehealth is inappropriate;
• Additional information is required;
• An in-person examination is necessary;
• Laboratory testing is required;
• A particular medication is inappropriate;
• A requested medication is contraindicated;
• You do not qualify for a particular service; or
• You should seek care from another healthcare professional.

Providers are not required to prescribe medication merely because a patient requests it.

8. Prescription Medications

Where prescription services are offered, prescriptions are issued only when determined to be medically appropriate by a licensed healthcare professional.

A prescription is never guaranteed.

Helix does not guarantee:

• That a prescription will be issued;
• That a particular medication will be prescribed;
• That a pharmacy will fill a prescription;
• That a medication will be available;
• That an insurance plan will cover a medication; or
• That a medication will produce a particular result.

Medication decisions are subject to applicable federal and state laws and the independent professional judgment of the prescribing healthcare provider.

9. No Emergency Services

HELIX HEALTH AND WELLNESS IS NOT AN EMERGENCY MEDICAL SERVICE.

The Services are not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or your local emergency service immediately, or go to the nearest emergency department.

Do not use website messaging, email, telehealth scheduling, or other Helix communications as a substitute for emergency medical care.

Examples of potentially serious symptoms requiring immediate emergency evaluation may include:

• Chest pain
• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Severe allergic reaction
• Stroke symptoms
• Severe or sudden neurological symptoms
• Suicidal thoughts or immediate danger
• Other symptoms requiring immediate medical attention

Helix does not guarantee that messages or requests will be reviewed immediately.

10. Website and Health Information Disclaimer

Information provided on the Helix website, including articles, educational materials, videos, blog posts, advertisements, FAQs, and other content, is provided for general informational and educational purposes.

Website content is not intended to:

• Diagnose a medical condition;
• Replace an examination by a qualified healthcare professional;
• Establish a provider-patient relationship;
• Constitute emergency medical advice;
• Replace individualized medical advice; or
• Guarantee a particular treatment outcome.

You should consult an appropriately licensed healthcare professional regarding your individual medical condition.

11. No Guarantee of Results

Healthcare outcomes vary from person to person.

Helix does not guarantee any particular:

• Diagnosis
• Treatment outcome
• Weight loss
• Health improvement
• Symptom improvement
• Medication response
• Laboratory result
• Medical outcome

Testimonials, reviews, examples, or other statements concerning patient experiences are not guarantees of your individual results.

12. Fees and Payment

You agree to pay all fees applicable to the Services you purchase.

Fees may include:

• Consultation fees
• Membership fees
• Subscription fees
• Medication-related fees
• Administrative fees
• Laboratory fees
• Other service charges

Prices will be presented to you before purchase when reasonably practicable.

You authorize Helix and its payment processors to charge the payment method you provide for applicable charges.

You are responsible for maintaining accurate billing information.

13. Subscriptions and Recurring Charges

If you enroll in a recurring subscription or membership program, you authorize Helix or its payment processor to charge your selected payment method according to the subscription terms presented at enrollment.

Unless otherwise stated, subscriptions may automatically renew until canceled.

You may cancel recurring services according to the cancellation instructions provided during enrollment or through your account.

Cancellation of a subscription does not necessarily result in a refund of previously paid fees.

14. Refunds and Cancellations

Refund eligibility depends on the specific service purchased and the terms presented to you at the time of purchase.

Unless otherwise expressly stated:

• Fees for completed medical evaluations or healthcare services may be non-refundable;
• A provider’s decision not to prescribe a requested medication does not automatically entitle you to a refund;
• Pharmacy charges may be subject to the pharmacy’s own refund policy;
• Third-party laboratory charges may be subject to the laboratory’s refund policy; and
• Promotional offers may have additional terms.

Where applicable law requires a refund, Helix will comply with that requirement.

15. Pharmacies and Third Parties

Helix may coordinate with independent pharmacies, laboratories, technology providers, payment processors, and other third parties.

Third-party services may be subject to their own terms and policies.

Helix does not control the operations of independent third parties and does not guarantee:

• Pharmacy inventory;
• Pharmacy processing times;
• Laboratory processing times;
• Insurance coverage;
• Third-party pricing;
• Shipping times;
• Delivery services; or
• Third-party service availability.

16. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Use accurate account information;
• Maintain a secure password;
• Not share your login credentials;
• Notify Helix of suspected unauthorized access; and
• Log out of your account when using a shared device.

You are responsible for activity occurring through your account unless caused by unauthorized activity that you promptly report to Helix.

17. Privacy and Protected Health Information

Your use of the Services is also governed by the Helix Health and Wellness Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices.

Healthcare information may be protected under HIPAA and applicable state privacy laws.

Telehealth communications and related health and billing information may be subject to HIPAA protections when handled by a covered entity.

You acknowledge that electronic communications and telehealth technologies involve certain privacy and security risks.

You agree to use reasonable precautions when accessing your health information, including using a private location and maintaining control of your devices and account credentials.

18. Telehealth Technology

Telehealth services may depend on third-party technology platforms.

Technical problems may result in:

• Delayed communications;
• Interrupted sessions;
• Failed connections;
• Audio or video problems;
• Inability to complete an evaluation; or
• Rescheduling.

Helix will make reasonable efforts to address technical problems but does not guarantee uninterrupted access to telehealth services.

Healthcare providers should use technology and safeguards appropriate for protecting patient health information.

19. Website Availability

We do not guarantee that the website or Services will always be:

• Available;
• Accessible;
• Error-free;
• Secure;
• Free from viruses or other harmful components; or
• Available without interruption.

We may modify, suspend, or discontinue portions of the website or Services at any time.

20. Prohibited Uses

You agree not to use the Services to:

• Provide false or misleading information;
• Obtain medication through deception;
• Misrepresent your identity;
• Attempt to obtain controlled substances unlawfully;
• Share another person’s medical information without authorization;
• Interfere with website functionality;
• Attempt unauthorized access to systems;
• Introduce malicious software;
• Scrape or copy website content without permission;
• Reverse engineer the website or software;
• Circumvent security measures;
• Use the Services for unlawful purposes;
• Harass healthcare professionals or staff; or
• Engage in fraudulent activity.

Helix reserves the right to suspend or terminate access when reasonably necessary to protect patients, providers, staff, systems, or the integrity of the Services.

21. Intellectual Property

The website and its contents, including:

• Logos
• Trademarks
• Text
• Graphics
• Images
• Videos
• Designs
• Software
• Website functionality
• Educational materials
• Original content

are owned by or licensed to Helix Health and Wellness unless otherwise indicated.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit our proprietary content without prior written permission.

22. User-Submitted Information

You retain rights in information you submit to Helix, subject to applicable healthcare privacy laws and the rights necessary for Helix to provide the Services.

You represent that information you submit is accurate and that you have the legal right to provide it.

Medical information submitted as part of healthcare services may become part of your medical record and may be handled according to applicable law and Helix’s Privacy Policy and Notice of Privacy Practices.

23. Communications

By using the Services, you consent to receive communications reasonably necessary to provide or administer the Services.

These communications may include:

• Email
• SMS/text messages
• Telephone calls
• Patient portal messages
• Appointment reminders
• Billing communications
• Service notifications
• Healthcare-related communications

Where required, separate consent may be requested for marketing communications.

Message and data rates may apply to text messages.

You may opt out of certain non-essential communications, but doing so may affect our ability to provide certain Services.

24. Electronic Communications and Signatures

You agree that electronic communications, electronic acknowledgments, electronic signatures, and electronically submitted forms may satisfy legal requirements for written communications or signatures to the extent permitted by applicable law.

You agree that selecting a checkbox, clicking an acceptance button, submitting an electronic form, or otherwise electronically indicating agreement may constitute your electronic signature or acknowledgment where legally valid.

25. Third-Party Links

The website may contain links to third-party websites.

Helix does not control or endorse all third-party websites and is not responsible for their:

• Content;
• Privacy practices;
• Security;
• Products;
• Services; or
• Availability.

Your use of third-party websites is governed by their respective terms and policies.

26. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND NON-CLINICAL PORTIONS OF THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

HELIX DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

NOTHING IN THESE TERMS DISCLAIMS OR LIMITS ANY WARRANTY, DUTY, OR LIABILITY THAT CANNOT LAWFULLY BE DISCLAIMED OR LIMITED.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HELIX HEALTH AND WELLNESS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, TECHNOLOGY PROVIDERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELIX’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO HELIX FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms is intended to limit liability that cannot legally be limited, including liability that applicable law prohibits a healthcare provider from disclaiming.

28. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Helix Health and Wellness and its owners, officers, employees, contractors, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your violation of these Terms;
• Your misuse of the Services;
• Your violation of applicable law;
• Information you knowingly provide that is false or misleading;
• Your unauthorized use of another person’s account; or
• Your violation of another person’s rights.

This provision does not require you to indemnify Helix for liability caused by Helix’s own negligence, willful misconduct, or any liability that cannot legally be shifted to you.

29. Suspension and Termination

Helix may suspend or terminate your access to the website or non-clinical Services if:

• You violate these Terms;
• You engage in fraudulent activity;
• You misuse the Services;
• You threaten staff or healthcare professionals;
• You attempt unauthorized access to our systems;
• Required by law; or
• We reasonably determine that suspension is necessary to protect patients, staff, providers, or the Services.

Termination does not eliminate obligations that arose before termination.

Medical records and PHI will continue to be handled according to applicable law.

30. Governing Law

These Terms will be governed by the laws of the State of Florida, except to the extent federal law or another applicable jurisdiction’s mandatory healthcare laws apply.

Nothing in this section is intended to override laws governing the practice of medicine, telehealth, patient rights, medical records, privacy, or professional licensure.

31. Dispute Resolution

Before initiating formal legal proceedings concerning the Services, you agree to first contact Helix Health and Wellness and provide a reasonable opportunity to investigate and resolve the dispute.

Where permitted by applicable law, disputes may be subject to mediation or other alternative dispute-resolution procedures before litigation.

Nothing in this section prevents a patient from exercising rights provided by applicable healthcare, consumer protection, privacy, or other laws.

32. Changes to These Terms

We may modify these Terms from time to time.

When changes are made, we will update the “Last Updated” date.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

If a material change requires additional consent, we will obtain that consent when required.

33. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

The invalid provision will be modified or interpreted to the minimum extent necessary to make it enforceable while preserving its intended purpose.

34. No Waiver

Failure by Helix to enforce any provision of these Terms does not constitute a waiver of that provision or Helix’s right to enforce it later.

35. Entire Agreement

These Terms, together with the Privacy Policy, Notice of Privacy Practices, Telehealth Consent, purchase terms, and other applicable agreements or disclosures incorporated into the Services, constitute the agreement between you and Helix concerning your use of the Services.

If there is a conflict between these Terms and a legally required healthcare consent or disclosure, the legally required document will control with respect to the subject matter governed by that document.

36. Contact Information

Questions concerning these Terms may be directed to:

Helix Health and Wellness
Email: cs@helixhealthandwellness.com

Last updated: August 27, 2026
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